Shipping policy

BuyEpifanes.com Shipping Policy

We strive to ship merchandise within one business day, Monday - Friday, provided:

• Items are in stock
• The order is received before noon, Eastern Standard Time
• The payment has been properly authorized 
• The ship to physical street address, phone number and email address provided are correct. Please leave a PO Box as secondary line item; we may not be able to accommodate PO Boxes for larger size shipments and require a physical street address
  

Providing only a PO Box may delay shipping and/or result in order cancellation.

Estimated Shipping Times: 

Orders for in-stock items received before noon E.T. typically ship within 1 business day and often ship the same day. 

Most backordered items ship within 3 business days unless factory backordered.

Custom tinted paints typically ship within 1 to 2 weeks.

Most in stock orders will be received within 1 to 5 business days. See transit maps below for estimated delivery times.

If your need is immediate, please contact us at Sales@BuyEpifanes.com BEFORE ordering to confirm item is in stock.

Please note we cannot ship HAZMAT items express air under any circumstances, items can only ship via ground service.

Discounted & Premium Shipping: 

Customers that pay for a premium carrier rate will get priority processing and moved to the head of the shipping queue.

Premium carrier service shipping times are estimates and not guaranteed. All efforts will be made to expedite shipments.

Please note that our carriers typically pick up around 2pm E.T. and it takes time to process, pick and pack orders safely.

Orders that qualify for any discounted shipping promotion will be shipped via a carrier of BuyEpifanes.com's discretion. 

Restricted Shipping Locations for Paint & HAZMAT Items (e.g. Hawaii, Alaska, US Territory and Certain Islands): 

Paint, varnish, primers, thinners, and other HAZMAT‑classified products cannot be shipped to certain destinations due to carrier limitations, extreme locations, and prohibitive shipping costs. These restrictions apply to Hawaii, Alaska, U.S. Territories, and select island locations where carriers do not accept or cannot safely transport HAZMAT materials.

Customers in these regions may choose to ship through an ocean freight forwarder located or another mainland location within the continental United States. If you wish to use a freight forwarder, you must arrange this independently and provide a valid lower‑48 delivery address at checkout. All shipments to restricted locations are final, and we cannot override carrier rules or offer alternative methods for HAZMAT transport.

Canadian Shipments: 

ATTENTION CANADIAN CUSTOMERS: 

We strongly encourage our Canadian customers to purchase from a Canadian distributor first, as cross‑border fees can be substantial.

All Canadian orders are shipped ground only, and the shipping charge shown at checkout reflects transportation cost only. Taxes, duties, tariffs, and brokerage fees assessed by Canadian customs or the carrier are not included and are not known to us at the time of purchase. These additional charges are determined solely by Canadian customs and the carrier, and customers are fully responsible for paying them upon delivery. In many cases, these fees can be significant and may exceed a substantial percentage of the product cost.

Because these charges are outside our control and cannot be estimated in advance, customers should review their local import rules before ordering. Purchasing from a Canadian distributor is often more cost‑effective, but we will ship to Canada if desired. Please note that international processing adds an additional 1–2 business days to order handling.

If a Canadian shipment is refused by the customer or returned due to non‑payment of taxes, duties, tariffs, brokerage fees, or any other import charges, the customer remains fully responsible for the cost of the products and shipment. Carriers may return, abandon, or destroy refused HAZMAT shipments, and these outcomes are outside our control. Shipping charges, international fees, and any carrier‑assessed return or disposal costs are non‑refundable. Customers should ensure they are prepared to accept and pay all required import charges before placing an order.

Shipping Confirmation: 

Confirmation and/or tracking numbers are normally sent via email within 1 business day from shipment. Please note, it may take up to 24 hours for tracking information to appear in carriers' system. Please check your spam/promotions folder for shipping confirmations. For questions regarding shipments, please contact us at Sales@BuyEpifanes.com.

Signature Service: 

For your protection, purchases over $200 require an Direct/Adult Signature for delivery; there is no additional charge for this service. Customers may decline Direct/Adult Signature service by adding a note upon checkout but BuyEpifanes.com will not be responsible for missing packages for which signature service was declined. BuyEpifanes.com will not be responsible under any circumstances for missing packages delivered by carrier in which Direct/Adult Signature service was not authorized; for missing packages, these matters must be handled by customers directly with the appropriate carrier.

Expedited Air Shipments: 

Please note we cannot ship HAZMAT items express air under any circumstances, these items can only ship via ground service. Most Epifanes products are considered HAZMAT.

HAZMAT: 

Most Epifanes items are considered HAZMAT (Hazardous Material). We will only ship HAZMAT products (e.g. paints, aerosols, solvents) via UPS and FedEx ground shipping. We cannot ship HAZMAT items via air under any circumstances. We cannot ship HAZMAT via USPS or to a PO Box.

Fraud Protection: 

We take credit card fraud seriously. Often times, customers are not aware that their credit cards have been flagged for fraud review by their financial institution. Transactions that appear suspicious or under fraud review by a credit card processor may require verification from customer before order is shipped; in these instances, customers may be notified by a BuyEpifanes.com customer service representative for verification of the order. Failure to provide a contact phone number during checkout may result in additional shipping delays or cancellation of order.

Holidays: 

BuyEpifanes.com and our carriers are closed and do not ship Federal and Massachusetts holidays. During Thanksgiving, Christmas Eve through New Years holidays, we are open but at minimum staffing and shipping time will be longer than normal.

Carriers:

BuyEpifanes.com's uses UPS® and FedEx® to ship most orders. BuyEpifanes.com reserves the right to use US Postal Service (USPS) Priority Mail to ship small non-HAZMAT packages if found to be faster than UPS® and FedEx® delivery times. 

Customers that pay for a premium carrier rate will get priority processing and moved to the head of the shipping queue.

Premium carrier service shipping times are estimates and not guaranteed. All efforts will be made to expedite shipments.

Please note that our carriers typically pick up around 2pm E.T. and it takes time to process, pick and pack orders safely.

All shipping rates are based on weight, distance and type of freight service selected. Certain overweight, large, bulky or hazardous goods may require special shipping arrangements and/or incur additional charges; in these instances you will be contacted.

UPS Ground Outbound View: 

FedEx Ground Outbound View: 

Backorders:

BuyEpifanes.com's only advertises stocked items unless noted as special order. Inventories are updated frequently but there may be times when we sell out of a particular product during the day resulting in a back order. Backorders are typically filled in three to five (3-5) business days. In the event of a split shipment order, you will only be charged once for shipping. 

Cancellations and Modifications:

Orders may be cancelled or modified without penalty if BuyEpifanes.com is contacted before items leave the warehouse. Once shipments have left the warehouse, orders cannot be cancelled or modified; customer must request an RMA number and is responsible for safely returning items and restocking fees will apply.

If an incorrect shipping address was provided and package has already shipped from our warehouse and is in transit, customer must contact the carrier to reschedule delivery to a different address. Contact UPS customer service at UPS.com or 800-742-5877 and FedEx customer service at FedEx.com or 1-800-GOFEDEX (800-463-3339). Customer will need to reference the tracking number provided with shipment. If we are required to do a package intercept on our end due to incorrect information provided, the current cost is $50 per intercept.

To cancel or modify an order, please contact us at Sales@BuyEpifanes.com

Un-deliverable Shipping Address:

Please make sure you provide us with a correct shipping address and contact information. We are not responsible for items shipped if incorrect delivery information is provided.

If an item is returned due to an address being deemed un-deliverable by freight carrier, the total shipping charges incurred both ways plus a twenty-five (25) percent restocking fee may be deducted from any refund given.

Missing or Lost Packages:

In the unlikely event that your package is lost in transit, please contact us right away so we can contact the carrier to resolve the issue and replace and reship if necessary. Packages lost in transit are usually a result of damage by the carrier.

If your package is shown as being delivered but has not arrived, you must contact the carrier to report the issue. Once a package has been shown by the carrier as being delivered and signed for by recipient at the address or the carrier, we cannot do anything until you contact the carrier to report the issue and open up a missing package case file. Often times, the carrier mistakenly delivers the package to a neighbors location and can quickly be located and redelivered the following day.

If a package cannot be located and once you have logged a missing package report with the carrier, we can then work to replace the package and file a missing package claim with the carrier.

You can contact UPS customer service 800-742-5877 and FedEx customer service 1-800-GOFEDEX (800-463-3339). You will need to reference the tracking number provided for your shipment.